Shipping Policy
Yen Travel & Tours Sdn Bhd - Shipping Policy
As Yen Travel & Tours Sdn Bhd primarily sells e-tickets and tours online, there are no physical products to be shipped.
Upon successful booking and payment, your e-ticket or voucher will be delivered electronically to the email address you provided during the booking process.
1. Electronic Delivery of E-Tickets/Vouchers
E-tickets and vouchers are typically sent via email within [Specify Timeframe, e.g., a few minutes to 24 hours] after your booking is confirmed and payment is processed successfully.
It is your responsibility to ensure that you provide a valid and accurate email address during the booking process.
Please check your inbox and spam/junk folder for the email containing your e-ticket or voucher.
If you do not receive your e-ticket or voucher within the specified timeframe, please contact us immediately at [email protected] or 016-660 4403
2. Accessing Your E-Ticket/Voucher
The email containing your e-ticket or voucher will typically include a PDF attachment or a link to download your e-ticket or voucher.
You may need to print the e-ticket or voucher or present it digitally on your mobile device at the attraction or tour location. Please refer to the specific instructions provided with your e-ticket or voucher.
3. Issues with E-Ticket/Voucher Delivery
If you experience any issues with receiving or accessing your e-ticket or voucher, please contact our customer support team, and we will assist you promptly.
4. Contact Us
If you have any questions regarding our Shipping Policy (electronic delivery), please contact us at:
Yen Travel & Tours Sdn Bhd
42, Jalan Utara, Imbi, 55100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur